Mobile Computing

The complete system, not just the hardware

1. 1
   Physical capture

   A worker completes the step where it physically happens: scan, count, sign, photograph, or print.

   The device has to survive the drop, stay readable in the environment, hold a full shift of battery, and stay on the network across the whole building. Those are the properties that decide whether the record is created at the point of work or reconstructed later.

   How it is captured

   Mobile capture on a rugged device

   Hardware at the capture point

   • ·Rugged handheld computers — Scan and transact in the aisle, on the dock, and in the cab (opens the Arrowhead store in a new tab)
   • ·Rugged tablets — Run inspection, quality, and work-order screens on a larger display (opens the Arrowhead store in a new tab)
   • ·Wearables and vehicle mounts — Keep hands free on the pick face and keep the device powered in the vehicle (opens the Arrowhead store in a new tab)
   • ·Mobile printers — Print the label or receipt at the point of work instead of at a station (opens the Arrowhead store in a new tab)

2. 2
   Mobi software

   What Mobi does with what was captured

   Mobi Inventory runs the operational inventory work on the device. Mobi Print sends ZPL and PDF to supported Zebra printers from iOS and Android. Devices covers the connections and visibility included in an approved deployment.

   Mobi InventoryAvailableMobi PrintAvailableDevicesControlled Release

   Current limits

   Mobi Print and Mobi Inventory are available today. The public device fleet demonstration uses simulated data; live device visibility is scoped to what a deployment approves.

3. 3
   System of record

   Where the result has to land

   The device posts the transaction as it is completed, or queues it and posts it when the network returns, so the system of record receives the work in the order it physically happened.

   Systems this connects to

   WMS · ERP · Field service management · EAM or CMMS

   What you provide

   Wireless coverage at the point of work, device enrollment and security policy, and the application or interface the device transacts against.

4. 4
   Delivery and lifecycle

   Who builds it, who runs it, and who answers when it breaks

   1. Discovery
   2. Device selection and evaluation units
   3. Wireless and coverage check
   4. Staging and kitting
   5. Deployment
   6. Training
   7. Support, battery management, and repair

   What Arrowhead supplies and configures

   • Device selection against the drop, display, battery, and scan range the work requires
   • Evaluation units before the fleet is committed
   • Staging, imaging, enrollment, and accessory kitting in Chandler
   • Rollout scheduling and onsite deployment
   • Battery lifecycle and spare pool planning
   • In-house repair and Zebra service program administration

   What you provide

   • Wireless coverage and network access at the point of work
   • Mobile device management enrollment, security policy, and application packages
   • The user list, roles, and rollout schedule
   • A place to receive, store, and charge the fleet on arrival

   When something stops working

   A failed device goes to Arrowhead, not to a general courier queue. Repairs are performed in-house in Chandler, and Zebra OneCare coverage sold through Arrowhead is administered by Arrowhead.

What the proof actually shows

Every claim below is labeled with who produced it. Arrowhead delivering a system, a vendor publishing a result from another partner's deployment, a credential a third party issued us, software we run ourselves, a capability we offer, and a direction we have not shipped are different things, and they are labeled differently.

• Accredited capability

  Zebra printers, mobile computers, scanners, and RFID readers are repaired in-house in Chandler, Arizona.

  Arrowhead is an authorized Zebra Elite Service Center with Zebra-certified repair technicians. Turnaround depends on model, failure, parts, and coverage.

  See the detail
• General capability

  Devices are staged, configured, and kitted before they ship, so a rollout day is an install rather than a build.

  Staging and kitting are performed at the Chandler facility for every rollout Arrowhead deploys. This describes the service, not a published customer outcome.

  See the detail
• Vendor-supported result

  Zebra OneCare service plans cover supported Zebra mobile computers and scanners.

  Coverage terms are set by Zebra Technologies. Arrowhead sells and administers the plans and performs covered depot repair.

  See the detail