Question 1

How do I open a repair or service ticket with Arrowhead?

Accepted Answer

Call service at 480-282-5233, use the contact form at arrowheadcorp.com/contact, or visit arrowheadcorp.com/services/repair-depot-services for depot repair instructions. Existing maintenance contract customers receive priority Next Business Day onsite dispatch.

Question 2

What is a Zebra Elite Service Center and why does it matter for repair?

Accepted Answer

Zebra Elite Service Centers meet Zebra's highest certification for factory-trained technicians, OEM parts, and repair quality. Arrowhead performs repairs in-house—your device is not sent to an unknown third party.

Question 3

Do you repair Zebra printers? Which models?

Accepted Answer

Yes. Arrowhead's depot repairs Zebra desktop printers (ZD220, ZD410, ZD420, ZD621), industrial printers (ZT200, ZT400, ZT510, ZT600, ZT610, ZT620), and RFID printer-encoders (ZD621R, ZT411, ZT421). As a Zebra Elite Service Center, we use OEM parts and factory-trained technicians for every repair.

Question 4

Do you repair Zebra mobile computers and barcode scanners?

Accepted Answer

Yes. We repair Zebra TC-series mobile computers (TC22, TC52, TC57, TC72, TC77), handheld scanners (DS2208, DS3608, LI3608), and rugged handhelds (MC3300, MC9300). Diagnostics, screen replacements, battery swaps, and full-board repairs are all handled in-house.

Question 5

Are you an authorized Zebra repair center in Arizona?

Accepted Answer

Yes. Arrowhead is an authorized Zebra Elite Service Center located at 415 E Alamo Drive, Chandler, AZ 85225. We serve customers throughout metro Phoenix (Chandler, Mesa, Tempe, Scottsdale, Gilbert, Glendale, Peoria) and ship depot repairs nationwide. Authorized service means OEM parts, certified technicians, and full Zebra repair traceability.

Question 6

Will Arrowhead repair Zebra devices that are out of warranty?

Accepted Answer

Yes. We repair both in-warranty and out-of-warranty Zebra hardware. Out-of-warranty repairs are quoted diagnostics-first — we assess the device, confirm the fault and parts cost, and proceed only with your approval.

Question 7

How long does depot repair turnaround take?

Accepted Answer

Turnaround depends on parts availability and repair complexity. Contact our service team at 480-282-5233 for current lead times and loaner options on maintenance contracts.

Question 8

Does Arrowhead offer loaner devices during repair?

Accepted Answer

Loaner coordination is included with Premium maintenance contracts. Loaners may also be arranged case-by-case for other service levels—ask when you open your ticket.

Question 9

Can I ship my Zebra device to your Chandler depot for repair?

Accepted Answer

Yes. Customers outside the Phoenix metro ship devices to our depot at 415 E Alamo Drive, Chandler, AZ 85225. We provide a diagnosed quote before any repair work begins, and return your device fully tested with a post-repair warranty. Call 480-282-5233 or use our contact form to start a depot ticket.

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