Zebra Mobile Computer Repair
Authorized depot and onsite repair for supported Zebra TC-series and MC-series devices using genuine OEM parts.
Zebra Elite Service Center
Factory-authorized to repair the full Zebra mobile computer line using OEM parts and Zebra-certified diagnostic procedures.
Fast Turnaround
A technician diagnoses the device and confirms current repair timing before work begins.
Chandler, AZ Depot + Nationwide Onsite
Ship to our Chandler depot or request Next Business Day onsite service—anywhere in the 48 contiguous states.
OEM Parts & Support
Approved repairs use genuine Zebra components and include documented post-repair support.
TC & MC Series Models We Repair
All repairs use genuine Zebra OEM parts and factory diagnostic procedures.
TC7x Series (Premium Warehouse & Distribution)
High-end Android mobile computers for demanding warehouse, distribution, and cold-chain environments. Common repairs: cracked touchscreens, battery replacement, charging port, and scan engine service.
TC5x Series (Mid-Range & Retail)
Versatile mid-range computers used in retail, healthcare, and light warehouse. Common repairs: display assembly, battery, rear camera, and OS reload after failed updates.
MC9x Series (Flagship Warehouse Computer)
The industry standard for high-volume warehouse picking and receiving. Common repairs: display, keypad, scan engine, battery, and charging cradle pin repair.
TC21 / TC26 (Entry-Level Mobile)
Lightweight, affordable Android devices for light-duty store associate and field applications. Common repairs: cracked screen, battery, and scan engine.
Don't see your model? Contact us — we repair the full Zebra mobile computer portfolio, including legacy Symbol and Motorola Solutions devices.
How the Repair Process Works
Submit a repair request
Fill out the form below or call us. Tell us the model, serial number, and symptom. We'll send a pre-paid shipping label for depot repairs.
Receive & diagnose
Your device arrives at our Chandler depot. A Zebra-certified tech inspects it and confirms the scope.
Approve the quote
You receive a flat-rate or time-and-materials quote via email. No repair begins without your approval.
Repair with OEM parts
Our technicians complete the repair using genuine Zebra components and factory diagnostic software.
Quality check & test
Every unit is tested against Zebra's functional test protocol—scan engine, display, radio, battery, and charging—before it ships back.
Return after validation
Repaired devices ship back after they pass quality checks. Tracking is provided when the return ships.
What this service actually covers
The operational problem
A TC or MC handheld out of service takes the picker, the nurse, or the driver with it. The work continues on paper and gets keyed in later, or it does not get recorded at all.
Scope
In-house repair of Zebra TC, MC, ET, and WT series mobile computers, tablets, and wearables at the Chandler, Arizona depot.
What you receive
- Diagnosis of display, scan engine, battery, connector, and housing faults
- A quote before any work is performed
- Repair with OEM parts by Zebra-certified technicians
- Scan engine and radio testing before return
- Battery health assessment where the fault is power related
What Arrowhead is responsible for
- Diagnose against the serial number and the device's service history
- Quote before work starts and check service-plan eligibility
- Replace displays, scan engines, batteries, and connectors with OEM parts
- Test scanning, charging, and wireless before the unit leaves
- Return the device and stand behind the repair
What you provide
- Ship or drop off the device with its serial number
- Describe the fault and when it happens in the shift
- Remove or identify any data and enrollment requirements before shipment
- Approve the quote
When something stops working
Arrowhead owns the repair and the retest. Where the fleet is under a maintenance agreement or a Zebra service plan, the same depot handles the covered path. Timing depends on model, failure, parts, approval, and coverage.
Technologies supported
- Zebra TC series touch computers
- Zebra MC series mobile computers
- Zebra ET series rugged tablets
- Zebra WT series wearable computers and ring scanners
- Batteries, cradles, and charging accessories
Where this is delivered
Relevant Mobi software
A repaired unit returns to the same approved device record where the deployment includes the Devices capability, so the asset history stays continuous.
Current limits: Depot repair restores the device. Enrollment, application packaging, and security policy remain with the customer's device management.
Depot Repair vs. Onsite Service
Choose the delivery model that fits your fleet size and downtime tolerance.
Depot Repair (Ship-In)
- Pre-paid shipping label provided
- Diagnosis within 1 business day of receipt
- Timing confirmed after diagnosis
- Service options based on current availability
- Best for: individual units or small batches
Onsite Service (Next Business Day)
- Technician dispatched to your facility
- Next Business Day response, nationwide
- Ideal for large fleets you can't ship out
- Covers all Zebra mobile computers and peripherals
- Best for: fleet contracts and mission-critical ops
Why Arrowhead for Zebra Mobile Computer Repair
Factory authorization matters
As an authorized Zebra Elite Service Center, Arrowhead verifies warranty eligibility and uses genuine Zebra components for approved repairs.
35+ years of AIDC experience
We've been servicing enterprise mobile computers since before Android existed. Our techs know the full Zebra product history—from legacy Symbol/Motorola units to the latest TC-series.
Integration-depth advantage
Beyond break-fix, we can reconfigure, re-image, and stage repaired devices for immediate deployment—including MDM enrollment and barcode profile reloads.
What the proof actually shows
Every claim below is labeled with who produced it. Arrowhead delivering a system, a vendor publishing a result from another partner's deployment, a credential a third party issued us, software we run ourselves, a capability we offer, and a direction we have not shipped are different things, and they are labeled differently.
- Accredited capability
Zebra printers, mobile computers, scanners, and RFID readers are repaired in-house in Chandler, Arizona.
Arrowhead is an authorized Zebra Elite Service Center with Zebra-certified repair technicians. Turnaround depends on model, failure, parts, and coverage.
See the detail - Vendor-supported result
Zebra OneCare Essential and Select cover supported Zebra mobile computers.
Coverage is defined by Zebra Technologies; Arrowhead sells, administers, and performs covered repair.
See the detail - General capability
Scan engines, radios, and charging are retested before a unit is returned to the fleet.
Standard depot practice for every device; not a published customer result.
See the detail
Mobile Computer Repair — Frequently Asked Questions
Related on this site
Ready to Get Your Devices Fixed?
Send the model, serial number, and the fault. The depot replies with shipping instructions and what the repair will involve.