Repair & Depot Services
In-house depot repair by Zebra-certified technicians, with OEM parts, a quote before work begins, and testing before return
Repairs performed by a Zebra-certified Advanced Printer Repair Specialist.
What this service actually covers
The operational problem
A device out for repair is a device not capturing anything. A factory return takes the unit out of service for a shipping cycle plus a queue, and the operation absorbs it.
Scope
In-house depot repair of Zebra printers, mobile computers, scanners, and RFID readers at Arrowhead's Chandler, Arizona facility.
What you receive
- Diagnosis of the reported fault and anything else found
- A quote before work begins
- Repair using OEM parts by Zebra-certified technicians
- Functional testing before the unit leaves
- Return shipment and post-repair support
What Arrowhead is responsible for
- Receive, log, and diagnose the device against its serial and history
- Quote the repair before work starts
- Repair with OEM parts and test the function that failed
- Verify warranty or service-plan eligibility and apply it
- Return the unit and stand behind the repair
What you provide
- Ship or drop off the device with its serial number
- Describe the fault and the conditions it happens under
- Provide proof of purchase where warranty eligibility is being claimed
- Approve the quote so parts can be ordered
- Keep the asset record updated when a unit is swapped
When something stops working
The repair is Arrowhead's. If the same fault returns, the unit comes back to the same depot with its history rather than starting over in a new queue. Timing depends on model, failure, parts, approval, and coverage.
Technologies supported
- Zebra industrial, desktop, and mobile printers
- Zebra TC, MC, and ET series mobile computers and tablets
- Zebra corded, cordless, and industrial barcode scanners
- Zebra fixed and handheld RFID readers and sleds
- Legacy Zebra equipment assessed on request
Where this is delivered
Relevant Mobi software
Repair is a hardware service. Where a deployment includes the Devices capability, the repaired unit returns to the same approved device record.
Current limits: No software licensing or configuration is included in a depot repair beyond restoring the device to a working state.
How It Works
Submit
Create repair ticket online
Ship
Send device to our depot
Diagnose
Assess and quote repair
Repair
Fix with OEM parts
Return
Ship back with warranty
What the proof actually shows
Every claim below is labeled with who produced it. Arrowhead delivering a system, a vendor publishing a result from another partner's deployment, a credential a third party issued us, software we run ourselves, a capability we offer, and a direction we have not shipped are different things, and they are labeled differently.
- Accredited capability
Zebra printers, mobile computers, scanners, and RFID readers are repaired in-house in Chandler, Arizona.
Arrowhead is an authorized Zebra Elite Service Center with Zebra-certified repair technicians. Turnaround depends on model, failure, parts, and coverage.
See the detail - Accredited capability
Arrowhead is an authorized Zebra Elite Service Center with a Zebra-certified Advanced Printer Repair Specialist on staff.
Both the Elite Service Center authorization and the repair certification are issued by Zebra Technologies and held by Arrowhead; the work is performed in Arrowhead's own facility. This is a credential, not a customer outcome.
See the detail - General capability
Repairs are quoted before work begins and tested before return.
Standard depot practice. Exact turnaround is not published because it depends on model, parts, and approval.
See the detail
Frequently Asked Questions
Common Parts & Supplies
Keep your equipment running with genuine parts and supplies
Related on this site
- Zebra repair in Chandler, ArizonaLocal drop-off and Phoenix-metro onsite service
- Mobi softwareThe software layer Arrowhead supports alongside the hardware
- Maintenance contractsCoverage so a repair does not start with a purchase order
- Support and serviceOne path for device, printer, label, and software issues
What to do next
Send the model, serial number, and what the device is doing. The depot replies with shipping instructions and what to expect before you ship.
Need service or a maintenance quote?