Equip every technician to finish the job on site.

Where the record gets created in field service

The technician is at the customer site without the part, the history, or a way to prove what was done. The second visit costs more than the first one earned, and the paperwork arrives days later.

• Van stock consumption at the job

  What physically happens

  A part is taken out of the vehicle and installed at the customer site.

  What is captured

  The technician scans the part as it leaves the van, so consumption is recorded at the job rather than reconstructed at the depot.

  What Mobi does with it

  Mobi Inventory holds the van stock position and the consumption events inside the approved deployment.

  Where the result lands

  The field service management system attaches the part to the work order; the ERP triggers replenishment.

• Work order completion and proof of service

  What physically happens

  The job is finished and the customer signs for it on site.

  What is captured

  Signature, photographs, and meter readings are captured on a rugged tablet, and a receipt or label prints in the cab.

  What Mobi does with it

  Mobi Print sends the receipt or label to a supported Zebra mobile printer from the device.

  Where the result lands

  The field service management system closes the work order and triggers invoicing.

• Asset and meter inspection

  What physically happens

  A technician inspects an asset that already carries a tag or a label.

  What is captured

  Scanning the asset pulls up the right record, so the inspection is filed against the correct equipment the first time.

  What Mobi does with it

  Mobi Inventory holds the asset records where the deployment includes them.

  Where the result lands

  The EAM or CMMS owns the maintenance history and the next due date.

• Van replenishment

  What physically happens

  The vehicle returns to the depot and is restocked.

  What is captured

  A scan or read of the van reconciles what was consumed against what is being replaced.

  What Mobi does with it

  Mobi Inventory reports the consumption and the replenishment need per vehicle.

  Where the result lands

  The ERP issues stock and records the transfer to the vehicle.

The system behind those workflows

1. 1
   Physical capture

   A part is consumed, an asset is inspected, or a job is signed off at the customer site.

   Field capture succeeds or fails on whether the device works with no network, in the sun, in the cab, after a drop. Anything else and the technician writes it down and the record is created twice.

   How it is captured

   Mobile scanning, capture on rugged tablets, and printing in the vehicle

   Hardware at the capture point

   • ·Rugged tablets — Run work orders, inspections, and signature capture in the field and the cab (opens the Arrowhead store in a new tab)
   • ·Mobile computers — Scan parts, assets, and serial numbers at the job (opens the Arrowhead store in a new tab)
   • ·Mobile printers — Print receipts, labels, and proof of service in the vehicle (opens the Arrowhead store in a new tab)
   • ·Vehicle docks, mounts, and chargers — Keep the device powered, mounted, and usable across the route (opens the Arrowhead store in a new tab)

2. 2
   Mobi software

   What Mobi does with what was captured

   Mobi Print handles printing from the field to supported Zebra printers. Mobi Inventory covers van stock and asset records where the deployment includes them.

   Mobi PrintAvailableMobi InventoryAvailableDevicesControlled Release

   Current limits

   Mobi Print and Mobi Inventory are available today, and each Inventory deployment is scoped on approval. Dispatch, scheduling, and the work order itself stay in the customer's field service management system.

3. 3
   System of record

   Where the result has to land

   Consumption, completion, and inspection results post to the field service system when connectivity allows, and queue in order when it does not.

   Systems this connects to

   Field service management · EAM or CMMS · ERP · Customer applications

   What you provide

   The field service or EAM interface and owner, the parts catalogue, the replenishment rule, and the documentation each customer site requires.

4. 4
   Delivery and lifecycle

   Who builds it, who runs it, and who answers when it breaks

   1. Discovery with dispatch and the technicians
   2. Device and vehicle mounting evaluation
   3. Staging and vehicle fit-out
   4. Rollout by route or region
   5. Integration and training
   6. Support, spares, and repair

   What Arrowhead supplies and configures

   • Device selection tested against sunlight, drops, and cab temperature
   • Vehicle mounting, power, and charging design
   • Staging, configuration, and kitting before the vehicle is fitted
   • Rollout by route so the fleet is never all out of service
   • Integration to the field service system and technician training
   • Spare pool management and in-house repair

   What you provide

   • Vehicle access for fit-out and the fleet standard to work within
   • Cellular plans and device enrollment
   • The field service system interface and parts catalogue
   • Technician time for training and the rollout schedule by route

   When something stops working

   Arrowhead supports the tablets, handhelds, printers, and mounts, holds the spare pool, and repairs devices in-house in Chandler, Arizona. Dispatch and the work order remain with the customer's system.

What the proof actually shows

Every claim below is labeled with who produced it. Arrowhead delivering a system, a vendor publishing a result from another partner's deployment, a credential a third party issued us, software we run ourselves, a capability we offer, and a direction we have not shipped are different things, and they are labeled differently.

• Vendor-supported result

  Zebra Technologies publishes field-service asset management references such as DRMP.

  Delivered by another partner and published by the vendor. Arrowhead did not deliver it and it is shown as an industry reference.

  See the detail
• General capability

  Spare devices are held and failed units are repaired in-house so a technician is not stranded for a shipping cycle.

  Describes Arrowhead's spare pool and repair service. It is a capability offered, not a published customer outcome.

  See the detail
• Accredited capability

  Zebra printers, mobile computers, scanners, and RFID readers are repaired in-house in Chandler, Arizona.

  Arrowhead is an authorized Zebra Elite Service Center with Zebra-certified repair technicians. Turnaround depends on model, failure, parts, and coverage.

  See the detail